Our Payment Policy is designed to provide clear, transparent, and secure guidelines for handling payments within the escrow process. By following these procedures, we ensure that funds are managed efficiently, securely, and in accordance with the terms agreed upon by both parties.


  1. Deposit of Funds

    Upon the initiation of an escrow agreement, the buyer is required to deposit the agreed-upon funds into the escrow account. The deposit must be made through one of the secure payment methods provided on our platform, which include bank transfers, credit card payments, or other trusted online payment systems. The funds will remain in escrow until all conditions of the agreement are fulfilled, ensuring that neither party has access to the funds until the transaction terms are met.


  3. Escrow Account Holding

    Once deposited, the funds are held in a secure, third-party escrow account that is specifically designed to protect both buyers and sellers. These funds are not released to the seller until the buyer confirms the delivery of goods or services as agreed upon in the escrow contract. We ensure that all funds are protected with the highest security protocols to prevent unauthorized access and maintain the integrity of the transaction.


  5. Transaction Fees

    We charge a nominal fee for our escrow services, which is clearly outlined before the transaction is initiated. This fee is typically a small percentage of the total transaction amount and is used to cover the administrative and operational costs associated with providing a secure escrow service. The exact fee will be displayed during the transaction process, and both parties must agree to it before proceeding.


  7. Refunds

    If the seller fails to fulfill their obligations as per the agreement, or if the buyer decides not to proceed with the transaction due to a legitimate reason outlined in the escrow agreement, the funds may be refunded. Refund requests are subject to review and will be processed according to the dispute resolution guidelines. All refund requests must be initiated in a timely manner and accompanied by proper documentation to support the claim.


  9. Release of Funds

    The release of funds is contingent upon the buyer’s approval that the transaction has been completed satisfactorily. If the buyer confirms that the goods or services meet the agreed-upon criteria, the funds will be released to the seller. If there is no dispute, the transaction will be concluded, and both parties will be notified. In the case of a dispute, the funds will remain in escrow until a resolution is reached, as outlined in our dispute resolution process.


  11. Late Payments & Payment Disputes

    Late payments or disputes over the payment amount can delay the processing of escrow transactions. If either party fails to make timely payments, they may be subject to penalties or delays, as determined by the agreement's terms. If a dispute arises regarding the amount or validity of a payment, both parties are encouraged to communicate and resolve the issue as soon as possible. If necessary, our mediation services can assist in finding a resolution.


  13. Payment Method Changes

    If there is a need to change the payment method during the course of the escrow agreement, both parties must mutually agree to the change. Any modification to the payment method must be made within the guidelines of our platform to ensure continued security and compliance with the terms of the agreement.


  15. Currency and Exchange Rates

    All payments are processed in the currency specified in the escrow agreement. If the transaction involves international parties, currency exchange rates may apply. Our platform provides the current exchange rates to ensure that both parties are fully informed before proceeding with the transaction. Any discrepancies arising from currency exchange fluctuations are the responsibility of the parties involved.


  17. Compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) Regulations

    In accordance with global financial regulations, we comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) standards. As part of this process, we may request additional verification from both parties involved in the transaction. This can include identification documents, proof of address, and other relevant information to ensure that the transaction complies with applicable laws.


  19. Security and Fraud Prevention

    We use the latest security measures to protect your payment information, including encryption and secure payment gateways. Our fraud prevention system actively monitors for suspicious activity and will alert both parties if any potential fraudulent behavior is detected. We encourage all users to take extra precautions and ensure that their payment details are kept confidential.