These Terms of Service ("Terms") govern your use of our escrow platform and services. By accessing or using our website and services, you agree to comply with and be bound by these Terms. Please read them carefully. If you do not agree to these Terms, you must not use our services.
Acceptance of Terms
By creating an account or using our services, you acknowledge that you have read, understood, and agree to these Terms, along with our Privacy Policy, Payment Policy, and Company Rules. These documents constitute the entire agreement between you and our platform regarding your use of our escrow services.
Services Provided
We provide a secure platform for managing escrow transactions. Our services include holding funds in escrow, facilitating communication between buyers and sellers, and assisting with dispute resolution. We act as a neutral third party to ensure both parties fulfill the agreed-upon conditions before funds are released. Our services are available for various transaction types, including but not limited to, real estate, e-commerce, business transactions, and legal settlements.
User Eligibility
To use our services, you must be at least 18 years of age and have the legal capacity to enter into a binding contract. You agree to provide accurate and truthful information during the registration process, and you must update any information if it changes during the course of the transaction.
Account Creation
To use our platform, you must create an account by providing personal and financial information as required. You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. You agree to notify us immediately if you suspect any unauthorized use of your account.
Transaction Process
When you initiate an escrow transaction, you and your counterparty must agree on the terms, including the transaction amount, conditions for the release of funds, and any applicable deadlines. You agree to follow all instructions and deadlines set within the escrow agreement.
Once funds are deposited into escrow, they will be held until both parties fulfill the transaction conditions. Upon completion, the funds will be released to the seller or returned to the buyer based on mutual agreement or dispute resolution. In the event of a dispute, funds will remain in escrow until a resolution is reached.
Fees
We charge a fee for the use of our escrow services. The fee is typically a percentage of the transaction amount and is disclosed upfront during the transaction initiation process. You agree to pay these fees according to the terms specified before the transaction is completed. The fee is non-refundable unless otherwise stated in specific terms of the transaction.
Payment Methods
All payments for escrow services must be made through our approved payment gateways. These include bank transfers, credit card payments, or other secure methods. You agree not to make payments outside of our platform, as this may result in the termination of the escrow agreement and forfeiture of the funds.
Dispute Resolution
If a dispute arises between the buyer and seller, both parties must first attempt to resolve the issue directly. If a resolution cannot be reached, we provide mediation services to facilitate communication and help resolve the dispute. If necessary, we may intervene to determine the outcome based on the terms of the agreement and the evidence presented.
In the event of an unresolved dispute, we reserve the right to hold the funds in escrow until a legal or binding decision is made, and we may require additional documentation from both parties to facilitate resolution.
Prohibited Activities
You agree not to use our platform for any unlawful or unethical activities. Prohibited activities include, but are not limited to:
- Fraudulent transactions or attempts to deceive other users.
- Money laundering or financing of illegal activities.
- Bypassing the escrow system by making payments directly outside the platform.
- Violating any applicable laws, regulations, or third-party agreements.
We reserve the right to terminate your account and forfeit any funds if you are found to be engaged in any prohibited activities.
Liability and Disclaimers
While we strive to provide a secure and efficient service, we are not liable for any losses or damages that may arise from transactions or disputes. Our platform acts solely as a neutral intermediary, and we do not verify the accuracy or legitimacy of the goods, services, or representations made by the parties involved in the transaction.
We do not guarantee the completion of any transaction and are not responsible for any failure to deliver goods or services as agreed by the buyer and seller. Our liability is limited to the amount of funds held in escrow, and we disclaim all other warranties, either express or implied.
Privacy and Data Security
We are committed to protecting your personal and financial information. Our Privacy Policy outlines how we collect, use, and protect your data. By using our services, you agree to the collection and use of your data as described in the Privacy Policy.
Termination of Service
We reserve the right to suspend or terminate your account if you violate any of the terms outlined in this agreement. You may also terminate your account at any time by contacting our customer support team. Upon termination, any active transactions will be completed or resolved according to the terms of the agreement, and any outstanding fees will be due.
Amendments to Terms
We may update or modify these Terms at any time, and any changes will be communicated to you via email or posted on our platform. It is your responsibility to review the Terms periodically to stay informed of any updates. Continued use of our platform after any changes constitutes your acceptance of the updated Terms.
Governing Law
These Terms will be governed by and construed in accordance with the laws of the jurisdiction in which our company is incorporated. Any disputes that arise will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
Contact Information
For any questions regarding these Terms of Service or if you need further clarification, please contact our support team at support@swiftscrow.com